Advanced Software Technical Support Specialist

19 hours ago

Nagpur, Maharashtra, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Opportunity: Software Support Professional

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We are seeking an experienced professional to join our team as a Software Support Specialist. The ideal candidate will possess a strong background in software development, with expertise in .Net Core and C#. Additionally, proficiency in SQL database management and data processing/analysis using Excel is required.

The successful candidate will be responsible for resolving technical issues, providing timely support and assistance to clients, and communicating effectively with the design and development teams. A thorough understanding of incident management processes and strong problem-solving skills are essential for this role.

Beyond these technical requirements, we value excellent written and oral communication skills, which will enable the individual to effectively collaborate with colleagues and stakeholders.

Desirable qualifications include knowledge of Angular and experience in the Capital Market domain. However, all candidates who demonstrate a passion for software support and can contribute positively to our team's success will be considered.

Key Responsibilities:
  • Resolving technical issues and providing timely support to clients
  • Communicating effectively with the design and development teams
  • Performing root cause analysis to identify issue reasons
  • Monitoring application alerts and providing proactive services
  • Documenting troubleshooting guides and FAQs

Why Choose This Role?

This position offers a unique opportunity to work on complex software applications, develop your technical skills, and grow within our dynamic organization. If you are passionate about software support, have a strong desire to learn and adapt quickly, and are committed to delivering high-quality results, we encourage you to apply.

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