Technical Support Specialist

1 day ago

Nagpur, Maharashtra, India beBeeSpecialist Full time ₹ 25,00,000 - ₹ 50,00,000

Our company is seeking a Technical Support Specialist.

This role involves providing technical assistance to customers via phone, email, or chat.

The primary focus of this job will be to resolve customer complaints in a timely and professional manner.

Responsibilities include troubleshooting technical issues, collaborating with internal teams, and contributing to the development of an internal knowledge base.

Additionally, the ideal candidate should have strong problem-solving skills, excellent communication skills, and the ability to work well under pressure.

Experience with ticketing platforms and tech support software is also a plus.

A successful Technical Support Specialist will possess a passion for technology, a strong desire to learn, and a commitment to delivering high-quality service.

Key Responsibilities:

  • Resolve customer complaints in a timely and professional manner.
  • Collaborate with internal teams to deliver effective solutions.
  • Develop and maintain an internal knowledge base.
  • Stay up-to-date on the latest technologies and industry trends.

Requirements:

  • 1-3 years of experience in a product support business.
  • Strong problem-solving skills and excellent communication skills.
  • Ability to work well under pressure.
  • Experience with ticketing platforms and tech support software.
  • Passion for technology and a strong desire to learn.

Benefits:

  • Opportunities for growth and development.
  • A dynamic and supportive work environment.
  • A competitive salary and benefits package.
  • The chance to work with a talented team of professionals.

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