Technical Support Expert

1 day ago

Nagpur, Maharashtra, India beBeeTechnician Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance and resolve complex incidents in a fast-paced environment. The ideal candidate will possess outstanding communication skills, be fluent in French and English, and have experience in a Service Desk or IT Support role.

Key Responsibilities:
  • Act as the primary point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
  • Provide technical support in French and English for hardware, software, network, and application issues.
  • Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
Required Skills and Qualifications:
  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.

The successful candidate will be able to work in a team-oriented environment, communicate effectively with colleagues and customers, and demonstrate a willingness to learn and adapt to new technologies.

Benefits:
  • Opportunity to work with a dynamic team and contribute to the success of the organization.
  • Chance to develop and expand technical knowledge and skills.

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