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Lead Technical Support Analyst

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Nagpur, Maharashtra, India HCLTech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:Minimum of six (6) to ten (10) years' experience in a Production control / Technical Support related environment. In-depth knowledge and experience (includes setting up batch jobs, predecessor and dependency relationships, and creating notification and escalation rules) data processing using an automated job scheduler with CA-Jobtrac being a plus, CA Workload Automation, BMC Control-M, or any other enterprise job scheduler experience. Expert experience working with batch processing within an IBM Mainframe environment running z/OS 1.9 or newer version operating system.

Expert experience with TSO/ISPF, VSAM, Sequential, PDS, and GDG datasetsExpert experience and understanding of Job Control Language (JCL) command syntax and structure; IBM Utilities i.e., IDCAMS, IEBGENER, IEBCOPY, etc. Expert ability to resolve scheduling and production problems on the Mainframe, Windows and UNIX platform. Extensive knowledge working with

Problem Management Systems e.g., Remedy, ServiceNow, Service Desk or comparable toolset. Expert knowledge and experience with batch processing within a distributed Window, UNIX / Oracle environment, Linux environment is a plus. Ability to act as an Operations Center Professional - Very customer focused.

Strong ability multi-task and adjust to changing job priorities and requirements. Excellent written and verbal communication skills. Immediate Joiners preferred.