IT Support Expert

4 hours ago

Nagpur, Maharashtra, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 16,00,000
Job Title: Service Desk Specialist

Overview:

We are seeking a highly skilled and experienced Service Desk Specialist to join our team. This role is responsible for providing exceptional customer service and technical support to our users, ensuring that they receive prompt and effective assistance with their IT-related issues.

About the Role:

  • This position will be responsible for managing and resolving incidents efficiently, minimizing business disruption and ensuring timely resolution of user issues.
  • The successful candidate will provide expert support for service desk operations, utilizing their knowledge of IT systems and tools to troubleshoot and resolve problems.
  • They will also be responsible for analyzing incident trends to identify areas for improvement and implementing proactive measures to prevent future issues.
  • In addition, the Service Desk Specialist will collaborate with teams to enhance service delivery and optimize IT processes, ensuring seamless access to necessary resources.

Key Responsibilities:

  • Manage and resolve incidents efficiently to minimize business disruption.
  • Provide expert support for service desk operations, ensuring timely and effective resolution of user issues.
  • Utilize Service Now platform to track, manage, and report incidents and service requests.
  • Implement and maintain Windows-based systems for optimal performance and security.
  • Oversee networking infrastructure to ensure reliable connectivity and data flow.
  • Deliver remote desktop support to users, ensuring seamless access to necessary resources.
  • Analyze incident trends to identify areas for improvement and implement proactive measures.
  • Develop and maintain documentation for IT processes and procedures.
  • Ensure compliance with industry standards and best practices in the cards and payments domain.
  • Provide training and guidance to users on IT systems and tools.
  • Monitor system performance and implement necessary upgrades and patches.
  • Support a hybrid work model by ensuring secure and efficient remote access solutions.

Requirements:

  • Possess strong expertise in incident management and service desk operations.
  • Demonstrate proficiency in Service Now platform for managing IT services.
  • Have solid experience with Windows systems and networking infrastructure.
  • Exhibit capability in remote desktop support and troubleshooting.
  • Show understanding of the cards and payments domain and its IT requirements.
  • Display ability to work effectively in a hybrid work environment.
  • Bring excellent communication skills for user support and team collaboration.

Benefits:

  • Opportunity to work with a dynamic team and contribute to the growth of the organization.
  • Professional development and training opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment that values employee well-being and work-life balance.

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