Tech Support Expert

21 hours ago

Nagpur, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Unlock Your Technical Potential

Leverage your expertise to deliver exceptional technical support for our Microsoft 365 product applications. As a Level 2 Support Engineer, you will be working with the Productivity Tools team, owning and supporting several products within Microsoft 365.

Key Responsibilities:
  • Provide Level 2 application support and incident management, offering technical expertise and excellent support for Microsoft 365 product applications at a Level 2 skillset.
  • Collaborate closely with Level 1/1.5 support teams, escalating complex issues to Level 3 engineers or vendors as needed.
Qualifications We Seek in You:
  • A bachelor's or master's degree in computer science engineering or technology.
  • Technical certifications would be an added advantage.
PREFERRED QUALIFICATIONS/SKILLS:
  • Strong background troubleshooting on enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications that reside on those platforms.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
  • Evolving experience across Level 1/2 support roles in the technology stack previously described.
  • Responsible for Incident and problem escalation and resolution for Office 365 platforms.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Experience with Adobe applications is a plus.
  • ITIL and Major incident management knowledge.
  • Strong comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to the tasks at hand.
  • Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.
  • Strong analytical and troubleshooting skills, detail-oriented, and quality-minded.
  • Exceptional verbal and written communication and presentation skills.

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