
Tech Support Specialist
1 week ago
We seek a highly skilled Technical Support Professional to deliver exceptional technical support for our data security and governance platform.
This role involves resolving complex product issues, mentoring junior engineers, and collaborating cross-functionally to ensure customer adoption, satisfaction, and retention.
Key Responsibilities:- Act as the primary technical contact for high-value and designated support accounts.
- Own critical cases end-to-end, ensuring SLA compliance and timely updates.
- Perform deep troubleshooting across multi-component and multi-environment setups.
- Maintain high-quality, structured RCAs for escalations.
- 5+ years in technical support or customer-facing engineering.
- Expertise in cloud services, big data platforms, and data governance.
- Strong debugging/problem-solving skills in distributed environments.
- Ability to manage high-severity incidents calmly and effectively.
Growth opportunities: Next Role - Principal Support Engineer — Strategic account ownership, architectural guidance, and cross-team technical leadership.
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