Voice Support Expert

17 hours ago

Nagpur, Maharashtra, India beBeeCommunication Full time ₹ 30,00,000 - ₹ 60,00,000
Job Title: Voice Support Expert

As a Voice Support Expert, you will play a pivotal role in ensuring seamless onboarding and providing proactive support to learners.

Key Responsibilities:

  • Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
  • Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
  • Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
  • Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
  • Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.

Required Skills & Competencies:

  • Excellent Communication: Clear, confident, and empathetic voice communication.
  • Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
  • Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
  • Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
  • Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.

What We Offer:

  • Opportunities for Growth: Develop skills and expertise to excel in your role and beyond.
  • Collaborative Environment: Work with a talented team to drive results and achieve goals.
  • Professional Development: Access to training, mentorship, and resources to enhance your career.

Join Our Team: If you are passionate about delivering exceptional support and driving learner success, we encourage you to apply for this exciting opportunity.

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