Technical Network Support Expert

15 hours ago

Nagpur, Maharashtra, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 24,00,000
Job Title:

Network Support Specialist

Key Responsibilities:
  • Diagnose and resolve network-related issues in dynamic customer environments.
  • Provide expert support to clients worldwide, escalating complex cases as needed.
  • Investigate root causes of technical problems and suggest corrective actions.
  • Identify high-priority issues through support trends and prioritize resolution.
  • Collaborate with Product Development teams to enhance product UX and UI.
  • Perform lab recreates to troubleshoot complex networking issues.
  • Document customer communication and recurring technical issues for quality programs.
Required Skills:
  • Knowledge of networking protocols (TCP/IP, OSI model, IP Addressing, DHCP, DNS, etc.).
  • Proven work experience in troubleshooting complex networks.
  • Expertise in balancing multiple customer cases and articulating technical matters clearly.
  • Strong analytical mind and ability to triage.
  • Excellent written and verbal communication skills.
  • Outstanding customer service skills and account management abilities.
Qualifications:
  • Bachelor's or Master's Degree in Engineering, Computer Science, or IT preferred.
  • Networking certifications are a plus.
Benefits:
  • Opportunity to work with a team dedicated to delivering exceptional customer support.
  • Chance to develop expertise in networking technologies and protocols.
  • Ability to contribute to knowledge base articles and improve product quality.

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