Expert IT Technical Support Professional

5 hours ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: IT Technical Support Specialist

About the Role:

We are seeking an experienced IT Technical Support Specialist to join our team. The ideal candidate will have a strong background in troubleshooting and maintaining various devices across Windows, Mac, and cloud environments. They will provide exceptional support via remote tools, manage support tickets, and contribute to a dynamic and fast-paced environment.

Main Responsibilities:

  1. Provide technical support for Windows & Mac platforms across multiple clients and client-site locations.
  2. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  3. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner.
  4. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments.
  5. Ensure that all technical issues are resolved with a focus on quality, efficiency, and minimal disruption to clients.

Required Skills and Qualifications:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Solid L1 to L2 support skills, including device troubleshooting, software installation, patching, and configuration.
  • Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
  • Familiarity with cloud platforms like Azure, AWS, and knowledge of cloud infrastructure is a plus.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • AWS Certified Solutions Architect (or similar).
  • Azure Administrator certification (preferred).
  • ITIL Foundation.

What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

Contact Us:

If you are a motivated and experienced IT Technical Support Specialist looking for a new challenge, please submit your application.

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