Expert Technical Support Specialist
2 weeks ago
This role is responsible for providing high-quality and timely IT infrastructure support to ensure the availability, stability, and performance of our datacentres, platforms, and corporate systems.
- AIX Server management
- SAN and storage array management would be advantageous
- Backup, Replication, HA and Recovery technologies
- AIX Server Security Management
- AIX Server hardware
Organisational Structure
This position reports to the Head of Infrastructure and is part of a highly successful, rapidly growing, global business that partners with some of the world's largest companies.
Responsibilities
- Ensure that uptime SLA's are met every month by managing and resolving issues logs; performing scheduled maintenance to minimise disruption; managing third party support contracts where required to provide support levels.
- Ensure that performance SLA's are met every month by monitoring system performance, capacity and growth; suggesting and implementing performance improvements and hardware/software refreshes.
- Ensure that the network and systems are internally and externally secure by following existing policies and procedures and documenting for audit purposes as required by ISO27001; implementing security projects; completing risk assessments and build guides for new and existing systems.
- Develop professional and technical knowledge and skills. Provide technical advice and mentoring within the team.
- Implement new projects to meet project timelines and deadlines
Requirements
- Degree qualified or equivalent industry certifications and experience.
- AIX operating system administration skills.
- Knowledge of automation scripting.
- Keen interest in and knowledge of latest server and storage technologies.
- Successfully implemented Infrastructure projects.
- Good team player with the ability to work independently and able to take initiative, drive change and new technologies and methodologies.
- Excellent communication skills, confident in dealing with internal and external clients.
- Superior problem-solving capabilities.
- Able to work in a rapidly changing environment.
About Us
We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their customers across all major distribution channels.
Benefits
- Be part of a highly successful, rapidly growing, global business that partners with some of the world's largest companies.
- Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
- Significant financial rewards for high-performing individuals
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