Director of Inside Sales Operations
5 days ago
About Emeritus:
Emeritus is a pioneering education platform that aims to make high-quality learning accessible and affordable for individuals, companies, and governments worldwide. By collaborating with over 50 top-tier universities across various regions, we offer short courses, degree programs, professional certificates, and senior executive programs designed to equip learners with the skills needed to succeed in an ever-changing global landscape.
With over 2,000 employees globally and offices in multiple locations, Emeritus has established itself as a leader in the education sector. Our unique model combines cutting-edge technology, innovative curriculum, and hands-on instruction from experienced faculty, mentors, and coaches to educate over 250,000 individuals across 80+ countries.
Job Summary:
We are seeking an experienced Director of Inside Sales Operations to join our team. The primary responsibility will be to manage a team of advisors who engage with prospects through various channels and help them enroll in one of our professional certificate programs.
The successful candidate will be responsible for driving daily operations, ensuring key performance indicators (KPIs) are met, and enhancing the efficiency of the inside sales team. This role requires strong analytical and communication skills, as well as experience in team management and leadership.
Key Responsibilities:
- Leading a team of Program Advisors to deliver business results in line with company goals
- Driving daily operations and ensuring KPIs are met
- Owns revenue and enrollment goals, working closely with revenue and marketing leaders
- Meet tactical goals around non-performing programs and ensure quick turnaround on dynamically changing business-critical goals
- Ensuring floor coverage and focusing on critical deliverables such as hourly dials, objection handling, and CL2PA Coaching
- Mobilizing sufficient staffing as per requirements
- Responsible for ensuring adherence to quality parameters for the team
- Attend Daily stand-ups with stakeholders and take ownership of Inside Sales metrics
- Maintain shift adherence of Program Advisors and Senior Program Advisors
- Manage escalations and mailboxes related to leads
Qualifications:
We are looking for an individual with excellent communication skills, strong interpersonal skills, and strong analytical skills. A good knowledge of Excel and analytical skills is also required. Self-motivation and adaptability to changing business needs are essential qualities for this role.
Salary: $120,000 - $180,000 per year, depending on experience.
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