Operations Director

3 days ago


Delhi, Delhi, India myGwork Full time
Job Description

This role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Overview:

We are seeking an experienced Operations Director to join our team. The successful candidate will have a proven track record of improving operational efficiency and driving business growth.

Main Responsibilities:

Our Operations Director will be responsible for leading the development and implementation of operational strategies that drive business success. This includes:

  • Developing and implementing process improvements to increase efficiency and productivity
  • Collaborating with cross-functional teams to identify and address operational issues
  • Leading initiatives to improve customer experience and satisfaction
  • Managing staffing plans, schedules, quality initiatives, and other Change/Six Sigma initiatives to enable functional areas and meet business objectives
  • Measuring performance, providing feedback, and holding team leads accountable for their performance and departmental goals

Key Performance Indicators:

The Operations Director will be measured on the following key performance indicators:

  • Improvement in operational efficiency and productivity
  • Enhanced customer experience and satisfaction
  • Increased employee engagement and retention

Requirements:

To be successful in this role, you will need:

  • 3+ years of employee and performance management experience
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
  • Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications:

It would be beneficial if you have:

  • 1+ years of performance metrics, process improvement, or lean techniques experience

Estimated Salary:

$90,000 - $120,000 per year


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