Staff Technical Product Manager – CRM Sales

4 days ago

Hyderabad, Telangana, India ServiceNow Full time
Job Description

We're not just an IT department; we're Digital Technology, redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. Our focus is on delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.

As a Technical Product Manager, you'll play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives. Your responsibilities will include:

  • Defining and managing the product roadmap
  • Gathering and prioritizing product requirements
  • Collaborating with cross-functional teams to ensure successful development and launch of products

Your focus will be on delivering innovative, high-quality solutions that meet stakeholder needs and align with the company's strategic goals.

Our team aspires to create the industry's best intelligent digital Go-to-Market ecosystem, working on a number of highly visible product initiatives. You'll be a key part of the decision-making process, working alongside your business partners to elevate our lead-to-cash processes.

This TPM role is pivotal in shaping the success of our technical products. If you're a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

Key Responsibilities:

  • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
  • Create and maintain a product roadmap that outlines key features, enhancements, and milestones for the product's evolution.

Our ideal candidate will possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product. They'll collaborate closely with engineering teams to ensure the technical feasibility of product features.

As Product Owner, you'll continuously inspect product health by understanding end-user usage, feedback, and existing product issues. You'll provide readouts of product health and recommendations for product roadmap and priorities.

Cross-functional collaboration is key to our success. You'll work closely with development, UX design, quality assurance, and operations teams to ensure successful product delivery.

Our team is committed to delivering high-quality solutions that meet stakeholder needs and align with the company's strategic goals. We're looking for a talented individual who can help us achieve this vision.

Qualifications:

  • 8+ years of software product management experience
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
  • Strong technical background of Sales CRM systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
  • Strong understanding of the standard sales cycles/selling motions and sales processes (direct sales, indirect sales, renewals, etc.)
  • Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
  • Experience in monitoring your product health, what to look for and how to summarize the findings into an actionable presentation
  • Experience in hands-on implementation and management of the global Sales CRM product
  • Strong prioritization skills and the discipline to focus on high-impact activities
  • Experience gathering and capturing product requirements and transforming them into a product roadmap.
  • Experience in managing SaaS product and vendors
  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
  • Strong analytical and problem-solving skills.
  • Exceptional communication and leadership abilities.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.

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