Operations Manager, Invoice Processing
4 weeks ago
Job Summary
The Operations Manager, Invoice Processing will be responsible for coordinating the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group.
Key responsibilities include:
- Manage day-to-day operations of the Invoice Processing Operations team to ensure deliverables are met
- Research and resolve client/staff questions and issues
- Maintain seamless communication with the US counterparts and liaison with them on operational front regularly
- Handle leave management for the team effectively and ensure proactive communication is sent to the US staff
- Drive process efficiencies within the group every quarter
- Train and mentor new and existing staff members of the team
Required Skills & Qualifications
- Minimum 5 years of overall work experience
- Minimum 2 years of experience in leading teams in BPM/ITeS Operations groups
- Bachelor's degree or equivalent required
- Excellent language and communication skills
- Experience with data analysis, problem-solving, and root cause analysis
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