Senior Operations Manager

1 month ago


Hyderabad, Telangana, India RealPage, Inc. Full time

Job Summary

The Senior Operations Manager will oversee the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. This role requires a strong understanding of all processes and procedures of Invoice Processing Operations, including tasks and sub-tasks. The successful candidate will serve as a mentor and trainer to other team members, assisting the manager with general office duties, coordinating training procedures, project distribution, and scheduled reports.

The ideal candidate will be responsible for keeping team members motivated by fully communicating job descriptions, performance expectations, and career paths. They must present a regular analysis of documents received and development of teammates to upper management.

Key Responsibilities

  • Manage day-to-day operations of the Invoice Processing Operations team to ensure deliverables are met
  • Research and resolve client/staff questions and issues
  • Maintain seamless communication with US counterparts and liaise with them on operational matters regularly
  • Handle leave management for the team effectively and ensure proactive communication with US staff
  • Drive process efficiencies within the group every quarter
  • Train and mentor new and existing staff members of the team
  • Step up to complete tasks if the situation demands
  • Timely escalation to management of problems/issues affecting deliverables
  • Assist Manager in evaluating group/individual performance
  • Participate in screening and interview selection process
  • Participate in coaching and counseling staff
  • Be flexible in handling additional tasks as per business requirements

Required Skills and Experience

  • Minimum 5+ years of overall work experience preferred
  • Minimum 2 years of experience leading teams in BPM/ITeS Operations groups
  • Bachelor's degree or equivalent required
  • Good experience with Microsoft Office products (primarily MS Excel & PowerPoint)
  • Excellent language and communication skills (written and verbal)
  • Experience with data analysis, problem-solving, and root cause analysis
  • Self-motivated and goal-oriented
  • Proven ability to effectively communicate with internal and external management and work collaboratively
  • Ability to learn and utilize new procedures and processes quickly
  • High level of organizational skills and ability to effectively prioritize group/individual tasks


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