Technical Application Support Specialist

2 days ago

Mysore, Karnataka, India beBeeApplicationSupport Full time US$ 1,00,000 - US$ 1,50,000

We are seeking a highly skilled Application Support engineer to ensure the upkeep of high-quality custom web applications on Microsoft technologies. This includes ensuring alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.

This role is responsible for support and maintenance of applications and ensuring SLAs are met for the custom-built applications. The successful candidate will collaborate with business stakeholders to validate and understand their requirements and provide excellent customer support in a timely manner.

Main Responsibilities:

  • Collaborate with business stakeholders to validate and understand their requirements.
  • Provide excellent customer support and resolve issues in a timely manner.
  • Analyze complex technical issues and make informed decisions under pressure
  • Contribute to team agile planning activities and backlog prioritization and management.
  • Identify and escalate any application issues or risks to the team and provide suggestions for resolution.
  • Continuously improve development processes and tools to increase efficiency and effectiveness of development activities.
  • Collaborate with stakeholders to understand and develop strategies, frameworks relating to their emerging demands.
  • Drive innovation/adoption of Industry practices through investigation/institutionalization of new tools/methods/standards.
  • Communicate effectively with stakeholders and document support processes and solutions.

Required Skills and Qualifications:

  • Master / Bachelor's degree in Computer Science, Information Technology, or related field.
  • A minimum of 5 years working experience.
  • Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.
  • Experience in identifying performance bottlenecks and providing recommendations for improvement knowledge of some of the tools/platform such as ASP.NET, C#, SQL, EPiServer CMS, EPiServer Commerce, EPiServer Find, EPiServer Forms, Episerver Content Delivery API, EPiServer Deployment API, EPiServer DXP. REST API. in River-Control center, Enrich, Rest API. Azure-OAuth, Azure Storage, Azure DevOps, Azure Pipelines.
  • Experience in GIT.
  • Knowledge of scripting languages like Bash, Python, or PowerShell for automating support tasks and workflows.
  • Expertise in analyzing application logs to identify errors, exceptions, and performance indicators.
  • Knowledge of Cloud Technologies, Solutions Development, Digital Experience.
  • Experience working in Agile or DevOps teams.
  • Ability to effectively manage and resolve application-related incidents, including performing root cause analysis.
  • Ability to work collaboratively in a team environment.

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