IT Technical Support Professional

21 hours ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled and customer-focused technical support professional to join our team as a Technical Support Specialist. This role involves resolving complex technical queries for international clients and ensuring seamless IT support delivery.

Key Responsibilities:

  • Provide remote and on-site technical support for end-users across global regions.
  • Troubleshoot issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems.
  • Handle customer queries with professionalism and clarity.
  • Maintain documentation of issues and resolutions in a knowledge base.
  • Participate in IT exercises like disaster recovery, quarterly maintenance, and hardware lifecycle governance.
  • Coordinate with internal teams and vendors to ensure timely resolution.
  • Represent IT during power-downs, office moves, and decommissioning projects.

Required Skills & Experience:

  • 1-4 years of experience in technical support.
  • Strong command of English (verbal and written) - must-have.
  • Experience supporting international clients (US, UK, Australia).
  • Hands-on expertise with Microsoft 365 troubleshooting.
  • Familiarity with Mac OS support and related technical steps.
  • Ability to manage high-severity issues and prioritize tasks effectively.
  • Willingness to work night shifts and relocate if needed.

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