
Desktop Support Professional
1 day ago
Job Role: Desktop Support Professional
Job Summary:We are seeking a highly skilled and detail-oriented Desktop Support Engineer to provide first-line technical assistance to end-users for hardware, software, and network issues.
Main Responsibilities:
- Install, configure, and maintain desktop systems and peripherals.
- Troubleshoot and resolve technical problems promptly.
- Document incidents, solutions, and maintain accurate records.
- Assist in the setup and configuration of new equipment.
- Ensure timely resolution of user queries and issues.
- Communicate effectively with end-users to understand their needs.
Mandatory Skills:
- Troubleshoot desktop/laptop hardware.
Desirable Skills:
- Remote desktop support tools.
Key Performance Indicators:
- Troubleshoot desktop/laptop hardware.
The ideal candidate will possess strong problem-solving skills and the ability to work well under pressure. Experience with remote desktop support tools is desirable but not required.
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