Desktop Support Specialist

24 hours ago

Mysore, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 18,00,000

**Job Title:** Desktop Support Specialist

We are seeking a skilled and detail-oriented Desktop Support Specialist to join our team. This is an exciting opportunity for someone who wants to make a difference in the IT infrastructure of a dynamic organization.

In this role, you will be responsible for managing and maintaining the desktop environment, providing top-notch support to employees, and ensuring the smooth operation of all computer systems.

You will work closely with our engineering team to identify and resolve technical issues, implement new technologies, and improve overall system performance.

The ideal candidate will have a strong background in desktop support, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

  • Administer Microsoft Intune for endpoint management and provide support for Azure Virtual Desktop (AVD) infrastructure.
  • Manage incident and service request management processes to ensure timely resolution of user issues and requests.
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution.
  • Handle grant application/drive/folder access requests and ensure proper permissions are granted according to security policies.
  • Administer user accounts in Active Directory, including adding/removing users from groups and managing calendar access and delegation.
  • Facilitate consultant onboarding/offboarding processes, including provisioning/deprovisioning access to necessary resources.
  • Manage access to collaboration tools like Microsoft Teams, including adding/removing users from channels and distribution lists.
  • Monitor and respond to phishing email incidents, providing guidance and support to users as needed.
  • Perform remote software installations and configurations to ensure users have access to required applications.
  • Reset passwords and unlock user accounts as per established security protocols.
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions.
  • Address Zscaler/network connectivity issues and provide resolution to ensure uninterrupted access to network resources.
  • Provide support for external file sharing platforms such as ShareFile and Teams channels.
  • Assist users with unlocking Bitlocker screens and resolving related issues.
  • Configure and map network drives and printers for users as needed.
  • Provide support for mobile devices, including unlocking iPhones and troubleshooting connectivity issues.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field (preferred).
  • Proven experience in desktop support or a similar role.
  • Strong knowledge of Microsoft Windows operating systems and Office applications.
  • Familiarity with Active Directory, Exchange, and other network administration tools.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and prioritize tasks effectively.
  • MS-900: Microsoft 365 Fundamentals.
  • MS-700: Managing Microsoft Teams.
  • AZ-900: Microsoft Azure Fundamentals.
  • Nexthink Fundamentals.

Benefits:

This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

About Us:

We are a dynamic organization that values innovation, teamwork, and customer satisfaction. We offer a collaborative and supportive work environment, where employees can thrive and achieve their career goals.

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