Computer Support Technician

2 days ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Technical Support Specialist

Our company seeks a skilled and dedicated Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing timely and effective technical assistance to our global employees across various sites.

Key Responsibilities:

  • Ensure prompt and efficient resolution of technical issues related to personal computers and other domestic computer hardware and software.
  • Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
  • Manage the deployment and rollout of software and hardware upgrades.
  • Maintain an accurate inventory of company assets.
  • Create and maintain a comprehensive knowledge base to support users.
  • Collaborate with the Cybersecurity team to ensure network assets are secure.
  • Update problem management databases with timely and meaningful information in accordance with service levels.
  • Document all relevant information about issues and attempts to resolve them.
  • Utilize the knowledge base to assist in troubleshooting efforts and share experiences with team members.
  • Assist in the deployment of desktop PCs and peripherals.
  • Provide onboarding support to new employees with company orientation to computer assets.
  • Respond promptly to voice mail and email communications.
  • Develop working knowledge of all supported desktop applications and OS software.
  • Perform various duties as assigned by the Client Solutions Manager.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 2 years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English; additional languages are a plus.
  • Experience working with international clients in USA and Europe is desirable.
  • Proficient knowledge of Microsoft Office, with SAP knowledge being an asset.
  • Experience with Desktop or Helpdesk support is beneficial.

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