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Technical Support Specialist

3 weeks ago

Mysore, Karnataka, India beBeeServiceDesk Full time  80,000 -  1,20,000

We are seeking a highly skilled Service Desk Technician to provide exceptional support services to our users.

Job Description:

The successful candidate will be responsible for handling incoming IT requests, providing timely and effective resolutions, and escalating complex issues to senior teams.

Key Responsibilities:
  • Provide Level 1 technical support for hardware, software, and network connectivity issues.
  • Record and prioritize incidents in our ITSM system.
  • Escalate unresolved issues to senior teams with detailed logs and user inputs.
  • Maintain communication with users to provide status updates and follow-ups.
Requirements:
  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools.
  • Good understanding of ITIL processes and incident lifecycle.
Preferred Qualifications:
  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Tickets must be logged, updated, and closed in a timely manner according to SLA. Remote users can be supported using remote desktop tools. If interested, please send an updated CV along with the following details: Total experience, Current Salary, Expected Salary, Notice Period, and Current Location.