Service Technician

1 day ago


Mysore, Karnataka, India beBeePrinter Full time ₹ 60,00,000 - ₹ 80,00,000
Job Title: Technical Printer Specialist

We are seeking a skilled technical printer specialist with 2 years of experience to provide high-quality support for computer systems and large format printing solutions.

  • Main Responsibilities:
  • Install and Maintain Large Format Printers: Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
  • Provide On-Site Support: Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose and Resolve Issues: Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot Computer Hardware and Software: Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Ensure Optimal Printer Performance: Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain Detailed Service Reports: Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with Technical Teams: Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage Spare Parts Inventory: Manage spare parts inventory and request replacements when needed.
  • Provide Technical Guidance: Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Achieve Service KPIs: Ensure timely service response and achieve defined service KPIs.
  • Support Customer Escalations: Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
Qualifications:
  • Education: Any degree (Engineering, Science, IT, Computer Applications, etc.)
  • Degree Preference: Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Preferred Knowledge: Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Skills: Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to work independently in the field.
  • Communication Skills: Good communication and customer service orientation.


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