Technical Support Specialist

2 days ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

As a highly skilled technical professional, you'll play a crucial role in delivering exceptional IT support and ensuring seamless day-to-day operations.

You'll work closely with colleagues to provide hands-on assistance, resolve issues, and maintain accurate asset records.

Key responsibilities include:

  • Providing technical support for hardware, software, and mobile devices
  • Addressing tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access
  • Supporting technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments
  • Utilizing ServiceNow for incident management, asset tracking, and user request handling
  • Conducting remote troubleshooting and guiding users through resolutions
  • Participating in hardware deployment and decommissioning, including managing loaner devices
  • Maintaining accurate asset records and supporting compliance processes
  • Hosting product demos, providing training, and promoting technology adoption
  • Escalating unresolved issues while maintaining SLA compliance
  • Contributing to knowledge articles and ensuring documentation is up to date

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support
  • Any graduate with strong problem-solving skills and a proactive mindset
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting
  • Strong working knowledge of ServiceNow or similar ITSM tools
  • Experience with Citrix environments, Office 365, and mobile device configuration
  • Solid problem-solving skills and a proactive mindset
  • Ability to work in rotational shifts as per business needs
  • Excellent communication, empathy, and customer service skills
  • Organizational discipline for asset and vendor management

This role requires someone who can work collaboratively, think critically, and adapt quickly to changing situations. If you're passionate about delivering exceptional IT support, we want to hear from you.

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