Windows Technical Support Specialist

5 days ago

Mysore, Karnataka, India beBeeTechnical Full time ₹ 10,32,356 - ₹ 12,60,654

Experience the thrill of delivering exceptional support via chat as a Windows Support specialist.

We are seeking a skilled and passionate individual to join our team in Hyderabad, working with Microsoft's consumer products to provide top-notch assistance to customers. If you're a troubleshooting whiz with excellent customer service skills, this could be your dream job.

About the Role:

Job Title: Windows Support Specialist

Location: Hyderabad (100% Work from Office)

Experience: 1 - 3 Years

Shift: Night Shift

Key Responsibilities:

  • Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues.
  • Provide fast, clear, and effective solutions through chat support.
  • Create a positive experience by showing empathy and patience while troubleshooting.
  • Use your technical expertise to diagnose and resolve complex problems.

Must-Have Skills & Qualifications:

  • Typing speed of 35 WPM or higher (mandatory)
  • Prior experience in technical support via chat in Business to Customer
  • Excellent written and verbal communication skills
  • Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory)
  • Hands-on experience troubleshooting Microsoft Windows & O365 queries
  • Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus
  • Strong problem-solving skills and ability to thrive in a fast-paced environment
  • Patience, empathy, and a customer-first mindset
  • Must be ready for 100% WFO, no hybrid option

Benefits:

  • Opportunity to work with a global leader in the industry
  • Chance to develop your technical skills and expertise
  • Collaborative and dynamic work environment

Interview Details:

Please arrive prepared with an updated resume and valid photo ID proofs.

Bring two copies of your resume and original education documents for verification.

Info:

  • Laptops and cameras are not allowed at the venue due to security reasons.
  • Original Government ID is mandatory for security clearance.
  • Preference will be given to immediate joiners.

We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Come meet us and take the first step toward a rewarding future.

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