Education Support Professional

2 weeks ago

Mysore, Karnataka, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

School management and administration are undergoing a transformative revolution with the advent of intuitive, accessible, and impactful technology.

We're pioneering this change in small schools and micro schools through our innovative K-12 EdTech SaaS platform.

Key Responsibilities
  • The primary point of contact for educators, school administrators, and tech coordinators seeking support
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications to deliver seamless user experiences
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs that address common questions and concerns
  • Identify recurring issues and trends, and work with internal teams to improve processes and product functionality
Qualifications and Skills

5-6 years of professional experience in customer support or technical support

Experience supporting SaaS platforms, preferably in EdTech or education-related sectors

Strong troubleshooting skills and ability to explain complex issues simply

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

Empathy, patience, and a true customer-first mindset

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