Delivery Experience Manager

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time

This is a high-impact role within the Delivery Experience vertical at myGwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

Company Overview

We help drive customer convenience and profitability by identifying and purchasing items relevant to their needs. Our team works across all stakeholders to make this possible.

"The Cart Building and Consolidation team owns customer-facing metrics on delivery experience, which are influenced by multiple teams and initiatives across Categories, Product, and Operations."

About the Role

This program manager will own and drive customer-facing metrics working across diverse stakeholders.

The key responsibilities include driving performance of existing initiatives and identifying new initiatives to meet business goals.

Requirements
  • 5+ years of cross-functional experience with tech and non-tech teams
  • 5+ years of program or project management experience
  • 5+ years of delivering cross-functional projects experience
  • Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
  • 2+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Compensation

The estimated salary for this role is around $120,000 per year, considering the location and industry standards.


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