Senior Delivery Experience Manager

12 hours ago


Bengaluru, Karnataka, India myGwork Full time

This is a unique opportunity to lead the delivery experience for Amazon Flex in India.

About the Role

In this position, you will be responsible for leading the pricing, compliance, and fraud management charters for Amazon Flex in India. You will work closely with various teams, including World Wide (WW) teams, Field Operations, Legal, Employee Representation (ER), and Global Leadership, to ensure a best-in-class delivery partner experience.

As a Senior Program Manager, your key responsibilities will include:

  • Own the Delivery Partner (DP) Experience for Amazon Flex with alignment from WW teams, Field operations, Legal, ER teams, and global leadership.
  • Own the overall DP satisfaction scores and resolution of recurring voices.
  • Partner with ER team and Stations to conduct listening mechanisms, identify key defects, and design programs to mitigate these.
  • Implement Flex SOPs on ground, address out-on-road challenges, Safety programs, and support DPs in Insurance-related claims and other support areas, with help from WW teams.

You will rely on influence (over authority) to align multiple WW and IN stakeholders to drive complex, medium to large projects. Build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with the right framework to protect large business goals.

Your key qualifications should include:

  • 5+ years of working cross-functionally with tech and non-tech teams experience.
  • 5+ years of program or project management experience.
  • 5+ years of delivering cross-functional projects experience.

The estimated salary range for this role is ₹20,00,000 - ₹40,00,000 per annum, depending on your location and experience.



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