Guest Experience Specialist

2 days ago

Kollam, Kerala, India beBeeHospitality Full time ₹ 30,00,000 - ₹ 50,00,000
Executive Guest Experience Specialist

We are seeking a highly skilled hospitality professional to excel in creating unforgettable guest experiences.

  • Greet and Welcome Guests: Provide a warm welcome for all guests, setting the tone for an exceptional experience.
  • Manage Reservations and Seating: Efficiently manage reservations, waitlists, and guest seating to minimize wait times and ensure seamless service.
  • Assist with Menu Queries and Special Requests: Offer personalized assistance with menu queries, special requests, and dietary needs, demonstrating genuine interest in guests' preferences.
  • Build Relationships with Regular Guests: Develop strong relationships with regular guests, recognizing and rewarding their loyalty and patronage.
  • Handle Feedback and Complaints: Respond professionally and empathetically to guest feedback and complaints, addressing concerns promptly and resolving issues efficiently.
  • Coordinate with Service Staff and Management: Collaborate with service staff, kitchen, and management to ensure smooth operations and maintain high standards of service.
  • Maintain a Clean and Inviting Reception Area: Ensure the reception/host area remains clean, organized, and inviting, reflecting positively on the establishment's image.

Key Qualifications:

  • Exceptional Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
  • Professionalism and Approachability: Demonstrate a friendly, professional, and approachable personality, making guests feel valued and respected.
  • Strong Organizational Abilities: Possess strong organizational and multitasking abilities to efficiently manage multiple tasks and responsibilities.
  • Prior Experience in Hospitality: Prior experience in hospitality, F&B, or guest relations is highly desirable, providing valuable insight into industry best practices.
  • Ability to Remain Calm under Pressure: Ability to remain calm and positive in a fast-paced environment, ensuring that guests receive exceptional service regardless of operational demands.

Why This Opportunity?

  • Career Growth Opportunities: Enjoy opportunities for career growth and learning within a dynamic work environment that fosters innovation and excellence in hospitality.
  • Dynamic Work Environment: Be part of a growing, guest-centric brand that prioritizes delivering exceptional experiences and exceeding guest expectations.

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