Destination Experience Manager

5 days ago

Kollam, Kerala, India beBeeReservationist Full time ₹ 4,00,000 - ₹ 8,00,000
Remote Reservation Agent Position

We are seeking a skilled and experienced reservation agent to join our team in a remote capacity. This is a unique opportunity for a customer-focused individual with excellent communication skills to work in a dynamic environment and provide exceptional guest experiences.

Key Responsibilities:

  • Process refund requests and resolve billing discrepancies according to established company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.

Required Skills and Qualifications:

  • Excellent communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Benefits:

  • Remote work opportunity based in India with night shift schedule (US timings).
  • Competitive salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.
  • Flexible working hours and autonomy in managing workload.

Additional Details:

  • Work Location: Remote (India).
  • Shift: Night shift (US timings).
  • Education: We value skills and experience over degrees.

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