Digital Customer Experience Manager

3 days ago


Kollam, Kerala, India beBeeMerchandiser Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

This role entails optimizing the onsite customer experience by managing merchandising content and driving engagement through strategic design and execution.

Key Responsibilities:
  1. Strategic Merchandising Execution
  • Design and manage category pages, brand stores, promotional campaigns, and email content to enhance customer interaction and loyalty.
  • Lead initiatives to optimize discoverability and conversion rates.
Customer Journey Optimization
  • Analyze customer behavior across search, browse, and purchase journeys to identify opportunities and resolve friction points.
  • Develop and execute strategies that elevate online customer satisfaction.
Content Management & Data Insights
  • Collaborate with cross-functional teams to deliver merchandising projects within tight timelines.
  • Stay up-to-date with e-commerce trends and technologies to inform merchandising decisions.
Collaboration & Project Delivery
  • Work closely with cross-functional teams to deliver merchandising projects within tight timelines.
  • Ensure consistency and quality across all digital touchpoints through organized and detail-oriented execution.
Taxonomy & Navigation Enhancement
  • Apply knowledge of web taxonomy and navigation to improve site structure and customer-facing attributes.
  • Support search attribute optimization to enhance product discoverability.


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