
Digital Innovation Manager
8 hours ago
Digital Innovation Leader
Our organization seeks an accomplished professional to spearhead digital initiatives across our call center operations. The ideal candidate will possess a strong background in digital strategy, digital operations, or customer experience and have expertise in call center tools, platforms, and KPIs.
Key Responsibilities:- Develop and implement digital strategies aligned with business objectives
- Optimize digital channels: chat, email, web, self-service
- Utilize data analytics to enhance efficiency and customer satisfaction
- Lead the integration of AI, automation & emerging technologies
- Collaborate cross-functionally with CX, IT, and Ops teams
- Monitor KPIs and report the impact of digital initiatives
- Strong leadership and problem-solving abilities
- Ability to adapt quickly to evolving technology and customer trends
- Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
- Excellent communication skills
Preferred Qualifications Include:
- Background in B2C/B2B customer service environments
- Certifications in Digital Marketing, Agile, or CX tools
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