Digital Innovation Manager

8 hours ago


Kollam, Kerala, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 25,00,000

Digital Innovation Leader

Our organization seeks an accomplished professional to spearhead digital initiatives across our call center operations. The ideal candidate will possess a strong background in digital strategy, digital operations, or customer experience and have expertise in call center tools, platforms, and KPIs.

Key Responsibilities:
  • Develop and implement digital strategies aligned with business objectives
  • Optimize digital channels: chat, email, web, self-service
  • Utilize data analytics to enhance efficiency and customer satisfaction
  • Lead the integration of AI, automation & emerging technologies
  • Collaborate cross-functionally with CX, IT, and Ops teams
  • Monitor KPIs and report the impact of digital initiatives
Required Skills and Qualifications:
  • Strong leadership and problem-solving abilities
  • Ability to adapt quickly to evolving technology and customer trends
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms
  • Excellent communication skills

Preferred Qualifications Include:

  • Background in B2C/B2B customer service environments
  • Certifications in Digital Marketing, Agile, or CX tools

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