Customer Service Technical Support Specialist

1 week ago


Coimbatore, Tamil Nadu, India beBeeAdvocate Full time ₹ 9,21,600 - ₹ 10,92,000
Technical Support Advocate Job Summary

This is an exciting opportunity to provide exceptional customer service and technical support for our customers.

  • Resolve technical issues, provide product guidance, and address customer inquiries with patience, empathy, and excellent communication skills.

Responsibilities include:

  • Accounts & Billing Support: Assist customers with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Help customers with the download, installation, and activation of products and recommend appropriate solutions.
  • Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Required Skills and Qualifications
  • Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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