Technical Support Specialist

3 days ago

Coimbatore, Tamil Nadu, India beBeePrintingsolutions Full time ₹ 7,50,000 - ₹ 10,00,000
Job Title: Technical Support Specialist - Large Format Printing Solutions

We are seeking a skilled Technical Support Specialist to provide high-quality service support for computer systems and large format printing solutions.

About the Role:

This is a fantastic opportunity for an experienced Service Engineer to join our team and be responsible for installing, maintaining, and repairing Epson Large Format Printers and computer hardware/software systems, ensuring high customer satisfaction.

Key Responsibilities:
  • Install, configure, and maintain Epson Large Format Printers at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
Qualifications:
  • Education: Any degree (Engineering, Science, IT, Computer Applications, etc.).
  • Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.
What We Offer:
  • A challenging and rewarding role with opportunities for career growth.
  • A competitive salary package and benefits.
  • The chance to work with a dynamic team and contribute to our mission of delivering exceptional customer service.

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