Senior Executive

1 week ago


Mumbai, Maharashtra, India dentsu Full time

At dentsu India, we help some of the biggest and most interesting brands win, keep, and grow their best customers. As a Senior Executive - ORM, you will be part of our team that partners with brands to achieve meaningful progress.

About Us

We are a force for good and for meaningful growth. Our teams of optimists, entrepreneurs, and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Role Summary

This role is responsible for actively monitoring and reviewing user comments, suggestions, feedback, and complaints across social handles and platforms. You will connect with the target audience on digital platforms, engage with them, and provide responses within a specified turnaround time.

  • Monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms
  • Connect with the target audience on digital platforms and engage with them
  • Promptly respond to negative comments, feedbacks, redressing complaints within client's specified turn-around time
  • Create brand awareness by addressing user queries and maintaining the brand reputation
  • Acknowledge compliments and showcase them on brand social media pages
  • Effectively identify and utilize social listening tools for response management
  • Share brand comments with respective brand associates/managers in real-time
  • Categorize data, prepare, and share reports depicting an overview of the brand's performance
  • Assist the brand in positioning itself effectively, eliminating weak-links, leveraging strength-points, and tapping the target audience
What We Offer

We offer a competitive salary of ₹12-15 lakhs per annum, depending on experience. This role is perfect for individuals who want to work in a dynamic environment and make a meaningful impact on brands.



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