Customer Service Representative
7 days ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Allianz Services. As a key member of our global support team, you will play a vital role in delivering exceptional customer experiences.
With excellent command over English and a strong background in customer-facing roles, you will be responsible for providing timely and effective solutions to customer inquiries and concerns.
This is an exciting opportunity to develop your skills and experience in a dynamic and supportive environment.
Key Responsibilities- Customer Communication: Respond to customer inquiries via phone, email, or other channels, ensuring that issues are resolved efficiently and effectively.
- Problem-Solving: Analyze customer complaints and provide suitable solutions, escalating complex issues to senior colleagues as needed.
- Team Collaboration: Work closely with internal stakeholders to ensure seamless communication and effective issue resolution.
To be successful in this role, you will need:
- Excellent English Language Skills: Fluency in spoken and written English is essential.
- Strong Communication Skills: Ability to communicate effectively with customers, both verbally and in writing.
- Intermediate PC Skills: Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Self-Motivation and Teamwork: A positive attitude, self-motivated, and a willingness to learn and adapt to new situations.
A background in international BPO or customer service will be beneficial in this role. Additionally, flexibility to work in shifts is a requirement.
What We OfferAllianz Services provides a competitive salary package, commensurate with experience, which includes:
- Estimated Salary: $45,000 - $60,000 per annum, based on location and experience.
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