Customer Service Ambassador

4 days ago


Thiruvananthapuram, Kerala, India Mphasis Full time
Job Title: Customer Service Ambassador

Company Overview: Mphasis is a global technology services company that enables clients to reimagine their businesses for the digital era. Our expertise in digital transformation, cloud and cognitive computing, infuses innovation into business operations and enhances customer experiences.

Estimated Salary: ₹3,00,000 - ₹6,00,000 per annum, depending on experience and location.

Job Description:
Mphasis seeks a skilled Customer Service Ambassador to join our team. As a key member of our International Voice Process, you will be responsible for handling inbound and outbound calls with customers worldwide. Your primary objective will be to provide exceptional customer service, ensuring that each interaction meets or exceeds the client's expectations.

Key Responsibilities:
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  • Handle inbound and outbound calls from diverse clientele.
  • Co-ordinate with Operations and other support functions for any assistance related to call handling.
  • Foster strong communication skills to effectively understand and respond to customer needs.
  • Meet all assigned KPIs/KRAs.

Required Skills and Qualifications:
To succeed in this role, you must possess:
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  • A strong command of English verbal language skills, enabling you to communicate fluently and comprehend complex conversations.
  • The ability to listen actively and question purposefully to grasp customer issues.
  • Clear, concise, and understandable English speaking skills to convey information effectively.
  • Flexibility to work rotational shifts, including nights.
  • A minimum 6-12 months' experience in International Customer Service and Collections.

Why Join Us: At Mphasis, we believe in fostering a culture of growth and development. We offer opportunities for professional advancement, flexible work arrangements, and a collaborative work environment that encourages teamwork and open communication.

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