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Cluster Operations Director

2 weeks ago

Allahabad, Uttar Pradesh, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Title: Cluster Operations Manager

We are seeking an experienced professional to oversee the daily operations of a cluster of properties, each with 40-50 keys.

The ideal candidate will be responsible for ensuring high service quality and overseeing various functions including front office, housekeeping, guest relations, food and beverage, maintenance & engineering, human resources, etc.

Main Responsibilities:

  • Understand the company's vision, operational structure, and organisational hierarchy
  • Implement standard operating procedures within the region
  • Oversee regional operations and adhere to company-defined standards
  • Foster a positive work environment and oversee human resource development
  • Conduct regular audits to monitor service quality and implement corrective actions
  • Manage operational budgets and minimise expenses via cost-effective strategies
  • Enhance guest satisfaction by addressing escalations and implementing service improvements
  • Work with internal departments and industry professionals to stay updated on trends and best practices

Key Qualifications:

  • Bachelor's or Master's degree in hospitality/hotel management
  • Minimum 6 years of experience in the hospitality industry with extensive operational experience
  • Proven track record of successfully scaling teams and managing diverse operations
  • Excellent analytical, communication, interpersonal, and time-management skills
  • Fluency in English and local language