Regional Customer Service Manager
1 month ago
Company:
Mahindra & Mahindra Ltd
Responsibilities & Key Deliverables:
- To achieve Spare part targets through dealers/distributors.
- Governance of Spare part centre.
- Identification of distributors.
- Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.
- Scrutinize dealer financial health and do financial planning accordingly.
- Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of productparts as per dealer).
- Implementation of strategy/schemes for new product launch.
- Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
- Liaison with the Head CCM Farm Machinery and the dealers.
- Management and training of field staff
Preferred Industries:
Facility Management
Education Qualification:
Diploma in Engineering; Bachelors of Technology; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelors of Technology in Mechanical; Bachelors of Technology in Automobile; Bachelors of Technology in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
General Experience:
1 - 5 years of relevant experience in Harvesters and Implement business
Critical Experience:
1-5 years of experience in Harvester and Implements business. Experience of 1 - 2 geography/demography.
Good knowledge of:
farm sector, tractor and implements
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