Service Operations Director

4 days ago


Patna, Bihar, India Staffing Solutions Full time

Service Operations Director

The ideal candidate will hold a proven track record in service management, preferably within the two-wheeler (2W) industry. Key responsibilities include:

•⁠ Overseeing service operations across a designated region to ensure customer satisfaction and operational excellence.

•⁠ Leading, training, and supporting a team of field service technicians and support staff, promoting a strong service-oriented culture.

•⁠ Collaborating with dealerships and service centers to align service processes with company guidelines.

•⁠ Handling customer complaints and escalations professionally, focusing on quick and effective resolution.

•⁠ Monitoring key performance indicators (KPIs) for service quality, turnaround time, and customer satisfaction, with a strong emphasis on process improvement and analysis.



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