Customer Service Operations Lead

2 weeks ago


Patna, Bihar, India Mahindra Rise Full time
Customer Care Manager Job Description

Company: Mahindra & Mahindra Ltd

Job Summary:

We are seeking a skilled Customer Care Manager to oversee our customer service operations, ensuring exceptional customer experiences and driving business growth. The ideal candidate will have a strong background in customer service, leadership, and process management.

Key Responsibilities:

  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Lead a team of customer service representatives to provide timely and effective support to customers
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and analyze customer feedback to identify areas for improvement
  • Implement process improvements to increase efficiency and reduce costs
  • Develop and maintain relationships with dealerships and channel partners to ensure excellent customer service
  • Ensure compliance with company policies and procedures
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge

Requirements:

  • Bachelor's degree in a related field
  • Minimum 1 year of experience in customer service management
  • Proven track record of improving customer satisfaction and loyalty
  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Preferred Qualifications:

  • Master's degree in a related field
  • Experience in a similar role in a manufacturing or automotive company
  • Knowledge of industry trends and best practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


  • Patna, Bihar, India Mahindra Rise Full time

    Job Summary:Mahindra & Mahindra Ltd is seeking a skilled Customer Care Manager to oversee customer care processes and activities. The ideal candidate will have experience in dealer management, on-field service delivery, spares/lubes/warranty management, and implementation of processes and systems related to the service function at channel partners level.Key...


  • Patna, Bihar, India Mahindra Rise Full time

    Job Title: Customer Care ManagerCompany: Mahindra & Mahindra LtdJob SummaryWe are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.Key ResponsibilitiesDevelop and...


  • Patna, Bihar, India Airtel Full time

    Job Role SummaryAs a Wireless Network Operations Lead at Airtel, you will be responsible for the operation and maintenance of our RAN network, ensuring high uptime of 2G/4G/5G sites. You will work closely with our Managed Services Partners, OEMs, and TOCOs to improve mobility operation KPIs.Key ResponsibilitiesMaintenance of BSC/RNC, augmentation, TRX...


  • Patna, Bihar, India Core Connect HR Consultants Full time

    About this role:We are seeking a highly motivated and organized individual to fill the position of Customer Service Manager at Core Connect HR Consultants. As a key member of our team, you will be responsible for ensuring customer satisfaction and maintaining a clean and safe working environment.Key responsibilities:Ensure customer satisfaction by resolving...


  • Patna, Bihar, India Mahindra Rise Full time

    Job Title: Customer Care Operations ManagerCompany: Mahindra RiseResponsibilities:Oversee customer care processes at dealerships and channel partners.Implement service infrastructure, systems, and processes at new dealerships.Ensure warranty claims process adherence and coordination for timely spare parts orders execution.Qualifications:Bachelor's degree in...


  • Patna, Bihar, India Mahindra Rise Full time

    Job Title: Customer Care Team LeadCompany: Mahindra RiseAs a Customer Care Team Lead, you will be responsible for overseeing the customer care processes and activities at Mahindra Rise. Your key deliverables will include dealer management, on-field service delivery, spares/lubes/warranty management, and implementation of all processes and systems related to...


  • Patna, Bihar, India Sun World Public School Full time

    Company OverviewThe Sunworld Public School is a co-educational English medium institution established in 2018 in Lakhisarai, Bihar, affiliated with CBSE Delhi. It prioritizes delivering quality education in a peaceful environment, valuing expertise in education and nurturing responsible and compassionate individuals.Job SummaryTelecaller role at Sunworld...


  • Patna, Bihar, India Sun World Public School Full time

    Company OverviewSunworld Public School is a co-educational English medium institution established in 2018 in Lakhisarai, Bihar. Affiliated with the Central Board of Secondary Education (CBSE), Delhi, it focuses on providing quality education in a serene environment. The school values expertise in education and aims to nurture responsible and compassionate...


  • Patna, Bihar, India Sun World Public School Full time

    About Sun World Public SchoolSun World Public School is a co-ed English Medium School established in 2018 in Lakhisarai, Bihar. It is affiliated with CBSE Delhi and focuses on providing quality education in a peaceful environment.Job DescriptionAs a Telecaller at Sun World Public School, you will engage with parents and prospective students over the phone,...

  • Agm - Tl - Tes Lead

    3 weeks ago


    Patna, Bihar, India Vodafone Idea Limited Full time

    Job Title: TL – TES Lead – CircleJob Level/ Designation: M2 BandFunction / Department: Technology / COGLocation: Patna, BiharJob Purpose: The Circle TES Lead is responsible for managing customer opportunities, feasibility, service delivery, and operations lifecycle management. This role will be accountable for project planning, implementation, and...


  • Patna, Bihar, India Telstra Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Service and Sales professional to join our team in Brisbane and Gold Coast. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales results in a fast-paced retail environment.Key ResponsibilitiesProvide outstanding customer service...


  • Patna, Bihar, India HI TEK SYNDICATE Full time

    We are seeking a highly skilled Customer Service and Operations Manager to lead our team.Main Responsibilities:Promoting Company Policies: Ensure adherence to HI TEK SYNDICATE's policies and procedures.Cost Control: Optimize profits by effectively managing costs.Hiring and Training: Identify, hire, and develop top talent to drive business success.Customer...


  • Patna, Bihar, India Telstra Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team in Brisbane and Gold Coast. As a key member of our sales team, you will be responsible for delivering exceptional customer service and sales results in a fast-paced retail environment.Key ResponsibilitiesProvide quality customer service to all...


  • Patna, Bihar, India CreditAccess Grameen Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Branch Manager to join our team at CreditAccess Grameen Limited. The successful candidate will be responsible for assisting the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.Key ResponsibilitiesLeadership and Support:...

  • Service Technician

    3 weeks ago


    Patna, Bihar, India RISHI JOBS Full time

    At RISHI JOBS, we are seeking a skilled Service Technician to join our team. The ideal candidate will have a strong background in electrical maintenance and a passion for delivering exceptional customer service.Key Responsibilities:Perform routine maintenance and repairs on electrical equipment and solar systemsConduct site surveys to identify potential...


  • Patna, Bihar, India Vodafone Idea Limited Full time

    Job Title: AGM-NSA-ServiceVodafone Idea Limited is a leading telecom service provider in India, offering a wide range of services across 2G, 3G, and 4G platforms. As an AGM-NSA-Service, you will play a crucial role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Implement service and collections strategies to...


  • Patna, Bihar, India Sun World Public School Full time

    Job Title: TelecallerCompany Overview:The Sunworld Public School is an English Medium School in Lakhisarai, Bihar. It is affiliated with CBSE Delhi and focuses on quality education in a peaceful environment.Job Overview:We are seeking a Telecaller for our Sunworld Public School in Patna, Lakhisarai. The ideal candidate will have 1 to 3 years of experience...


  • Patna, Bihar, India Dr. Punkesh's Advance Skin Hair and Laser Clinic Full time

    Job Title: Skin Clinic ManagerDr. Punkesh's Advance Skin Hair and Laser Clinic is seeking a highly skilled and experienced Skin Clinic Manager to lead our clinic operations. As a key member of our team, you will be responsible for providing exceptional client care, ensuring a welcoming environment, and managing both staff and client relationships...


  • Patna, Bihar, India Mahindra Rise Full time

    Company:Mahindra & Mahindra LtdResponsibilities & Key Deliverables:To achieve Spare part targets through dealers/distributors.Governance of Spare part centre.Identification of distributors.Identification of 3 S dealers (Sales, Service and Spares), upgrading existing dealers to 3 S dealers ensuring growth and development.Scrutinize dealer financial health and...

  • Service Technician

    4 weeks ago


    Patna, Bihar, India Allianz Full time

    Job Description:We are seeking a skilled Service Engineer to join our team at Allianz. As a Service Engineer, you will be responsible for providing technical support and maintenance services to our clients.Key Responsibilities:Provide technical support and maintenance services to clientsAssess and resolve technical issuesCommunicate effectively with clients...