Service Operations Manager

1 month ago


Patna, Bihar, India Mahindra Rise Full time

pbCompany:/b/pMahindra&MahindraLtdbrResponsibilities&KeyDeliverables:brToguidetheServiceMechanicsintechnicalproblemsolvingandde-bottleneckingatthedealerships.brToincreasedealer'sprofitabilitybyserviceschemeslikeannualmaintenancecontracts,serviceimprovementsetc.brbrbKeyObjectives:/bbrProjecttheserviceactivities,initiativestakenintheareaofficeintheorganizationforcrossfertilizationofideasbrProvideasinglewindowbetweentheareaofficeandtheotherdepartmentsofthecompanyonallservicemattersbrbrbCollaborationandFeedback:/bbrProvidefeedbackoncompetitionnewserviceschemeslaunchedtotheheadofserviceandthezonalsalesmanagersbrInterfacewiththemarketingservicecellandthemanufacturingcellattheHOforspeedyresolutionofserviceissuesattheareaofficelikependingwarrantyclaims,chronicproblems,TOFsetc.brbrbDealerManagement:/bbrAuditnewdealershipforapprovingitforcommissioningbrConductingserviceauditsperiodicallyasperthecompanynormsbrProducttrainingofthedealer,workshopmanagerandservicemechanics



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