Customer Support Professional

4 weeks ago


Vizag, Andhra Pradesh, India Nexgenhiringexperts Full time
Company Overview

CNX & Axis is a leading company in the customer support industry, providing exceptional services to banking clients.

Salary and Benefits

We offer a competitive salary of ₹2.8 LPA (approximately $37,500 USD per annum) plus performance-based incentives. Additionally, we provide two-way cab facility and do not require any bond from our employees.

Job Description

We are seeking an experienced Customer Support Professional to join our team. The successful candidate will be responsible for resolving customer queries related to banking transactions, debit cards, and credit cards. They will also provide effective customer support while ensuring high levels of customer satisfaction.

Key Responsibilities
  • Resolve customer queries through various channels, including phone, email, and chat.
  • Provide excellent customer service by responding promptly to customer inquiries and resolving issues efficiently.
  • Document customer interactions and follow up on issues as necessary.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a customer-facing role, preferably in the banking domain.
  • Excellent communication and problem-solving skills.
  • The ability to work in a fast-paced environment and handle multiple customer queries simultaneously.
Additional Information

This is a permanent position with rotational day shifts (9 AM to 9 PM) and one week of rotation off per month. The ideal candidate must live within a 25 km radius of Visakhapatnam (MVP). Immediate joiners are preferred. We require a notice period of at least 30 days.

Contact Us

Phone: 9063238178



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