IT Support Specialist

7 days ago


Vizag, Andhra Pradesh, India Inspiredge IT Solutions Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Inspiredge IT Solutions. As a Desktop Support Engineer, you will provide technical support to clients end users in an Information Technology help Desk capacity. The ideal candidate will have a strong understanding of Operating systems and Desktop hardware, excellent analytical and communication skills, and the ability to work well in a team environment.

Key Responsibilities
  • Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service.
  • Triage Simple to Intermediate complexity hardware faults and software defects.
  • Work on Service Requests related to End-user configuration requests.
  • Proactively assign email tickets and make outbound calls to end customers on their Service Requests.
  • Work with end users on issues related to Windows Application & Software.
  • Troubleshooting hardware and computer peripherals such as printers and fax machines.
  • Perform password resets and provides required access to end users.
  • Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed.
  • Provide Complete management of Service Request from Case creation to Resolution Suggest improvements to process and workflow in the support center.

Requirements

The following are minimum qualifications and requirements required for this role:
  • Able to work independently with limited supervision and be successful in a team environment.
  • 2-3 years of relevant work experience.
  • Understanding of Operating systems and Desktop hardware.
  • Ability and desire to quickly learn new technologies and concepts.
  • Strong Oral and Written communication skills.
  • Strong Interpersonal & Analytical skills.
  • Adherence to QA Program.
  • Ability to work well in a team environment.
  • Work a flexible work schedule including nights and weekend shifts (24/7).

About the Company

At Inspiredge IT Solutions, we offer competitive salary packages to our employees. We are committed to providing a challenging and rewarding work environment that encourages growth and development.

Our estimated salary for this position is $40,000 - $60,000 per annum, depending on your level of experience.

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