
Reservations Coordinator
3 days ago
Job Title: Reservation Coordinator
">We are seeking a highly organized and customer-focused individual to join our team as a Reservation Coordinator.
">The ideal candidate will be responsible for assisting guests with hotel bookings, managing reservations, providing information on availability and pricing, and supporting smooth operational coordination.
">Key Responsibilities:
">- ">
- Assist guests with hotel bookings by sharing property details, availability, and pricing">
- Handle calls, messages, and inquiries from potential guests or partners">
- Manage and update reservation records, ensuring accuracy and timeliness">
- Coordinate with internal teams for booking confirmations">
- Provide follow-up and support on guest queries and resolve concerns proactively">
- Maintain daily records of reservations, changes, cancellations, and feedback">
- Upsell relevant options based on availability and customer needs">
- Support reservation reporting and contribute to enhancing booking efficiency">
Required Skills and Qualifications:
">For this role, we require candidates with:
">- ">
- Bachelor's degree in Hospitality, Business Administration, or a related field">
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry">
- Excellent negotiation and communication skills">
- Strong customer service orientation with a focus on delivering exceptional experiences">
- Ability to analyze market trends and adapt pricing strategies accordingly">
- Proficient in using reservation management software and tools">
- Detail-oriented with strong organizational and multitasking abilities">
- Ability to work effectively in a team environment and under pressure">
Benefits:
">We offer a dynamic and supportive work environment that fosters growth and development. If you're a motivated and results-driven individual looking for a new challenge, we encourage you to apply.
">About Us:
">We're a close-knit group of professionals passionate about excellence and supporting one another. Our employee-friendly policies create a dynamic environment where you can thrive.
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