
Dining Establishment Manager
4 days ago
Job Overview:
- Direct and oversee restaurant service staff during shifts, promoting a smooth and efficient work environment.
- Maintain exceptional guest service standards and address complaints professionally, upholding the highest level of customer satisfaction.
- Handle reservations, greet, and seat guests in a welcoming manner.
- Coordinate with the kitchen team to ensure timely food delivery and maintain high-quality service standards.
- Monitor cleanliness, hygiene, and safety protocols within the restaurant.
- Develop and motivate staff to maintain service excellence through effective training and leadership.
- Support daily restaurant operations, including billing, reporting, and performance analysis.
Essential Skills and Qualifications:
- Minimum 1-3 years of experience as a Restaurant Captain or in a supervisory role in the F&B industry.
- Proven leadership, communication, and customer service skills.
- Strong knowledge of restaurant operations and service standards.
- Ability to manage pressure in fast-paced environments.
- Flexibility to work varied shifts, weekends, and holidays.
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