
Global HR Operations Lead
23 hours ago
Job Title: HR Operations Manager
We are seeking a seasoned HR Operations Professional to lead the delivery of scalable, efficient, and employee-centric HR services across our global operations.
The ideal candidate will have a proven track record in managing end-to-end HR operations, including onboarding, offboarding, payroll, benefits, and employee lifecycle processes. They will also have expertise in process automation and service delivery models.
Key Responsibilities:
- Manage end-to-end HR operations to ensure consistent and high-quality service delivery aligned with defined SLAs and KPIs.
- Oversee HR helpdesk operations to ensure timely resolution of employee queries.
- Drive harmonization of HR processes and implement continuous improvement initiatives.
- Ensure compliance with global labor laws, data privacy regulations, and our internal governance standards.
- Foster a culture of innovation, accountability, and service excellence within the team.
Requirements:
- Bachelor's or Master's degree in Human Resources, Business Administration, or related field.
- 6+ years of progressive HR experience, with at least 3 years in a GBS or shared services environment.
- Strong expertise in HR systems, process automation, and service delivery models.
- Proven leadership in managing cross-functional, multicultural teams.
- Excellent communication, stakeholder engagement, and problem-solving skills.
This role is pivotal in driving transformation through process standardization, data-driven insights, and scalable HR services.
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