
Delivery Partner Vendor Relations Specialist
1 week ago
We are seeking an experienced Supply Chain Manager to join our team.
- Key Responsibilities:
- Identify and onboard reliable delivery partners, ensuring they meet service level agreements (SLAs) and quality standards.
- Monitor and manage the day-to-day performance of delivery partners, tracking key performance indicators (KPIs) such as delivery timelines, service quality, and customer satisfaction.
- Negotiate contracts with delivery partners, ensuring favorable pricing terms and conditions.
- Build strong relationships with delivery partner vendors to ensure continuous service excellence.
- Coordinate regular performance reviews with delivery partners to assess and improve performance.
- Supply Chain Management:
- Collaborate with internal teams to align delivery needs with partner capabilities and ensure the best possible supply of delivery resources.
- Optimize delivery operations by analyzing data and identifying opportunities to improve efficiency and reduce costs.
- Ensure all contracts with delivery partners align with business objectives, regulatory requirements, and customer satisfaction goals.
- Vendor Performance and Compliance:
- Track and analyze delivery data to identify trends and make data-driven decisions to enhance delivery operations.
- Prepare regular reports on delivery performance, vendor compliance, and any potential improvements.
- Provide actionable insights to senior management regarding vendor performance, delivery efficiency, and any challenges or risks.
- Operational Support:
- Work closely with other teams (Sales, Customer Service, Operations, etc.) to ensure delivery partner performance is aligned with business objectives and customer satisfaction.
- Provide operational support to other departments by identifying delivery solutions and ensuring smooth communication with delivery partners.
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