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IT Vendor Management Sr Specialist
2 weeks ago
Role Summary: The IT Vendor Management Sr Specialist is responsible for the operational management of third-party technology vendors and platforms. This role ensures seamless day-to-day operations, maintains up-to-date documentation and contracts, supports internal ticket management, and drives solution implementation across multiple business functions. Requires strong cross-functional collaboration and influence.
Qualifications:
- 5+ years of experience in IT operations, vendor management, or a related function.
- Proven ability to coordinate with multiple departments and external vendors.
- Strong organizational and documentation skills.
- Working knowledge of vendor contracts, compliance basics, and IT support processes.
- Excellent communication and relationship-building capabilities
- Experience with service ticketing platforms and project tracking tools.
Key Responsibilities:
- Manage internal ticketing workflows related to third-party platforms and vendor-supported applications.
- Ensure that vendor documentation, contracts, and compliance materials are current and accessible.
- Monitor contract expiration timelines and coordinate renewals or transitions to avoid service disruptions.
- Act as the primary liaison between IT and vendors to ensure service delivery meets business expectations.
- Lead vendor negotiations to optimize contract terms, reduce costs, and ensure alignment with business objectives.
- Collaborate with security and compliance teams to align vendor practices with company standards.
- Identify opportunities for service improvement and propose actionable solutions.
- Support the rollout of new vendor-related initiatives, ensuring timely and effective implementation.
- Maintain positive working relationships with stakeholders across departments.
- Provide visibility to leadership regarding vendor performance, issues, and project updates.
Preferred Skills:
- Familiarity with IT procurement or sourcing processes.
- Experience supporting SaaS platforms and vendor-supported tools.
- Understanding of basic information security concepts (no technical expertise required).
- Exposure to AI-based tools and technologies.
- Previous experience in a technology-driven company or IT services environment.
