Operations Manager

2 days ago


Chandigarh, Chandigarh, India Raffles Educity Full time

Job Summary:

We are seeking a seasoned Operations Manager to lead our branch operations in Bathinda. As a key member of our team, you will be responsible for overseeing daily activities, achieving revenue targets, and driving business growth.

About the Role:

The successful candidate will have 6-10 years of experience in sales, marketing, and branch operations handling. They should possess excellent leadership skills, with the ability to manage a team of 40-60 members. Proficiency in English, Punjabi, and Hindi is essential.

Key Responsibilities:

  • To guide and direct the Operations Manager in achieving registration targets, including Immigration and IELTS coaching.
  • To oversee daily and monthly walk-in targets (footfall) and revenue targets.
  • To lead the Centre Head (Operations Manager IELTS) Admission Full in managing the IELTS Centre and ensuring achievement of target admissions and seat capacity utilisation.
  • To direct the Filing team in achieving files lodging targets per branch (intake-wise).
  • To guide the Admissions team in achieving target TAT for applying to colleges within 24 hours of admission opening.
  • To lead the Admissions team in achieving Admission Success Rate targets (success of admission in colleges).
  • To manage overall branch operations to ensure dropout rate per branch is within predetermined limits.
  • To provide direction to the Marketing Executive and adequate coordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars, and similar marketing activities.
  • To design and deploy processes and practices within the branch for ensuring high standards of customer satisfaction.
  • To design and deploy initiatives to ensure achievement of Target Walks-Ins per month.
  • To ensure capability building and training of employees in the branch and achievement of target Training man-days.
  • To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure ongoing initiatives to ensure high productivity levels and employee engagement.

Benefits:

We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience, along with opportunities for career growth and professional development.


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