Operations Manager
2 days ago
Job Summary:
We are seeking a seasoned Operations Manager to lead our branch operations in Bathinda. As a key member of our team, you will be responsible for overseeing daily activities, achieving revenue targets, and driving business growth.
About the Role:
The successful candidate will have 6-10 years of experience in sales, marketing, and branch operations handling. They should possess excellent leadership skills, with the ability to manage a team of 40-60 members. Proficiency in English, Punjabi, and Hindi is essential.
Key Responsibilities:
- To guide and direct the Operations Manager in achieving registration targets, including Immigration and IELTS coaching.
- To oversee daily and monthly walk-in targets (footfall) and revenue targets.
- To lead the Centre Head (Operations Manager IELTS) Admission Full in managing the IELTS Centre and ensuring achievement of target admissions and seat capacity utilisation.
- To direct the Filing team in achieving files lodging targets per branch (intake-wise).
- To guide the Admissions team in achieving target TAT for applying to colleges within 24 hours of admission opening.
- To lead the Admissions team in achieving Admission Success Rate targets (success of admission in colleges).
- To manage overall branch operations to ensure dropout rate per branch is within predetermined limits.
- To provide direction to the Marketing Executive and adequate coordination with the Marketing Head to ensure effective execution of BTL Marketing activities, brand promotion, seminars, and similar marketing activities.
- To design and deploy processes and practices within the branch for ensuring high standards of customer satisfaction.
- To design and deploy initiatives to ensure achievement of Target Walks-Ins per month.
- To ensure capability building and training of employees in the branch and achievement of target Training man-days.
- To regularly record and monitor Employee Productivity and Employee Engagement levels and ensure ongoing initiatives to ensure high productivity levels and employee engagement.
Benefits:
We offer a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience, along with opportunities for career growth and professional development.
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